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Fibre Circuit Planned Engineering Works - 26th to 27th May 2021

29 April 2021, in Network, Data Centre

We want to inform customers that SSE will carry out Planned Engineering Works that will affect one of our fibre circuits to our Data Centre between 26th May 2021 17:00 and 27th May 2021 08:00 BST.

Services will not be affected during this time as all traffic will be automatically routed over alternative fibre circuits.

There will be no interruption to services, but there will be reduced resilience during the period.

Start of work - At-Risk period:
Start Date: 26th May 2021 Start Time: 17:00 BST

End of work - At-Risk period:
Risk End Date: 27th May 2021 Start Time: 08:00 BST

Service Impact:
No impact to live services is expected. Services should be considered at risk during the period due to the loss of resilience. 

Reason:
SSE is carrying Planned Engineering Works as the cable needs to be diverted due to a housing development being built. The cable will be cut at the beginning of the outage window and SSE anticipate that the full requested window will be required, this is due to the fibre count of the cable.

This work was previously meant to be completed by SSE on the 13th April 2021 but was not completed due to "unforeseen circumstances".


Update 26th May 2021
This work has been rescheduled. Please see below message from SSE;

"Please accept our sincere apology for any inconvenience this matter causes,

Unfortunately, this change has had to be rescheduled to the 10/06 due to the current site restrictions/civil works taking place, this is unfortunately unforeseen complications which now means this evening work has had to be postponed."



Core Network Maintenance - 25th April 2021

22 April 2021, in Network

We will be carrying out essential works to our core network during this maintenance, including simulating outages to each of our fibre circuits and IP transit providers.

Start of work - At-Risk period:
Start Date: 25th April 2021 Start Time: 07:00 BST

End of work - At-Risk period:
Risk End Date: 25th April 2021 Start Time: 12:00 BST

Service Impact:
No outages are anticipated as traffic will re-route automatically during these works, causing brief periods of additional latency. The network should be considered "at risk" during these works.



Fibre Circuit Planned Engineering Works - 18th February 2021

11 February 2021, in Network, Data Centre

We want to inform customers that Juice will carry out planned maintenance that will affect one of our Fibre Circuits to our Data Centre overnight on the 18th of February.

Services will not be affected during this time as all traffic will be automatically routed over alternative Fibre Circuits.

Start of work - At-Risk period:
Start Date: 18th February 2021 Start Time: 21:00

End of work - At-Risk period:
Risk End Date: 19th February 2021 Start Time: 08:00

Service Impact:
No impact to live services is expected. Services should be considered at risk during the period due to the loss of resilience. 

Reason:
Juice is performing various resilience checks on their core network that could cause short periods of instability. To avoid any connectivity issues for our customers, we will not route traffic over their network overnight.



Fibre Circuit Planned Engineering Works - 25th February 2021

03 February 2021, in Network, Data Centre

We want to inform customers that Virgin Media will carry out Planned Engineering Works that will affect one of our Fibre Circuits to our Data Centre for 8 hours between midnight and 8 am GMT on the 25th February 2021.

Services will not be affected during this time as all traffic will be automatically routed over alternative Fibre Circuits.

There will be no interruption to services, but there will be reduced resilience during the period.

Start of work - At-Risk period:
Start Date: 25th February 2021 Start Time: 00:00

End of work - At-Risk period:
Risk End Date: 25th February 2021 Start Time: 08:00

Service Impact:
No impact to live services is expected. Services should be considered at risk during the period due to the loss of resilience. 

Reason:
Virgin Media is carrying Planned Engineering Works to replace damaged fibre cabling between their Southampton exchange and London.



Emergency Fibre Maintenance - 10th December 2020

09 December 2020, in Network, Data Centre

We have received a last-minute notification from one of our fibre suppliers of emergency maintenance that will affect our Virgin Media circuit to our Bournemouth Data Centre overnight.  

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start of work - At-Risk period:
Start Date: 10th December 2020 Start Time: 00:00

End of work - At-Risk period:
Risk End Date: 10th December 2020 Start Time: 06:00

Service Impact:
No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Reason:
As often the case with Virgin Media the only information provided is they need to carry out Emergency Planned Engineering Works (PEW) on the circuit.



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