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Web Wiz Network Status Announcements

Bournemouth Data Centre Generator Replacement - September 2022

16 September 2022, in Data Centre

We will be replacing our primary standby generator at our Bournemouth data centre.

Start of work - At-risk period:

Start Date: 20th September 2022 Start Time: 10:00 BST

End of work - At-risk period:

Risk End Date: 21st September 2022 Risk End Time: 18:00 BST

Service Impact:

We do not anticipate services will be affected during this time as power outages are rare, only having one power outage due to a winter storm at our facility in five years. Services should be considered at risk during the period, as switching to alternative power sources could take longer.


Our present natural gas-powered standby generator has proven unreliable while only five years old. Spare parts must be flown in from the US as they are unavailable in the UK.

We are replacing the gas-powered standby generator before the winter season with a generator supplied and maintained 24/7 by a local generator business.

Queen Elizabeth II State Funeral - 19th September 2022

16 September 2022

Like many, we are incredibly saddened to hear of the passing of Her Majesty Queen Elizabeth II. As the longest-serving Monarch in British history, Her Majesty’s dedication to public service will be admired and remembered by all. On behalf of all at Web Wiz, we offer our sincerest condolences to the Royal Family for their loss.

As a mark of respect for the State Funeral of Her Majesty Queen Elizabeth II and the Public Holiday granted by His Royal Highness King Charles III, we will close our office on Monday, the 19th of September 2022.

As a 24/7/365 company, Web Wiz Support Services team will operate our normal out-of-hours procedure on the day with engineers monitoring all systems to ensure no outages.

Network Outage - 14th of September 2022

14 September 2022, in Network

We experienced a partial network outage within our Bournemouth data centre today at 14:05 BST when a firmware update in an equipment rack access switch caused that switch to become a root switch causing intermittent packet loss in our core network.

The affected switch has been taken out of service, and normal network activity has been observed for the past hour.

We shall also be investigating what changes can be put in place to avoid the situation from happening again.

Windows Server Updates - September 2022

14 September 2022, in Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out Windows Updates to our Windows Shared Hosting Servers, Hyper-V Servers and Managed Dedicated Servers during the times below.

Start of work - At-risk period:
Start Date: 15th September 2022

End of work - At-risk period:
Risk End Date: 16th September 2022

Times work will be carried out:
Start Time: 05:00 BST
End Time: 8:30 BST

Service Impact:
After updates are applied, servers will need to be rebooted, causing a short service interruption lasting between 1 and 4 minutes for each server.

Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues. After testing the latest updates, we roll out Windows updates to all Web Wiz Managed Windows Servers.

Transit Provider, Arelion Planned Works - 13th to 14th September 2022

30 August 2022, in Network, Data Centre

One of our transit providers, Arelion has notified us of network maintenance taking place that will affect routing to our Data Centre.

Start of work - At-risk period:
Start Date: 13th September 2022 Start Time: 16:00 BST

End of work - At-risk period:
Risk End Date: 14th September 2022 Risk End Time: 09:00 BST

Service Impact:
We do not anticipate services will be affected during this time. Traffic to our Data Centre is routed using multiple tier 1 transit providers, and traffic will be carried by our other transit providers during the period. 

Software upgrading due to service quality sustainability

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