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Web Wiz Network Status Announcements


Reseller Shared Hosting migration to PAYG pricing

27 January 2023, in Shared Hosting

We will be migrating Reseller Shared Hosting to pay-as-you-go (PAYG). Those customers affected by this change have already been emailed with details of the changes and their new pricing.

Migration start date:
Start Date: 1st of May 2023

Reason:
We stopped providing reseller shared hosting to new customers four years ago as rising costs made it economically unviable. Since then, expenses have increased substantially, with reseller hosting losses of 24%, and we have been trying to figure out how to solve the issue of making these accounts financially viable.

The simplest solution was to increase the price on all the legacy reseller shared hosting accounts. This would have solved the issue, but it did seem unfair to customers who would be paying a higher price to subsidise a small minority of customers using large amounts of resources.

We eventually came up with a solution that seemed fair for everyone, pay-as-you-go (PAYG) hosting, where you only pay for the resources you use. Under the PAYG pricing, most of our customers would pay the same amount or less. A minority whose resource usage is high will see prices increase.



Transit Provider, Arelion Planned Works - 9th to 10th February 2023

26 January 2023, in Network, Data Centre

One of our transit providers, Arelion has notified us of maintenance taking place in Equinix LD5, Slough, UK that will affect routing to our Data Centre.


Start of work - At-Risk period:

Start Date: 9th February 2023 Start Time: 16:00 GMT


End of work - At-Risk period:

Risk End Date: 10th February 2023 Start Time: 08:00 GMT


Service Impact:

We do not anticipate services will be affected during this time. Traffic to our Data Centre is routed using three tier 1 transit providers, and traffic will be carried by our other transit providers during the period allowing us to retain redundancy throughout. 


Reason:

Software upgrading due to service quality sustainability.




Client Area Two-Factor Authentication (2FA)

20 January 2023, in Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

Two-Factor Authentication (2FA) is now available for the Web Wiz Client Area Account, which we recommend customers enable for improved account security. 

To enable 2FA, login to your Client Area Account at www.webwiz.net/clientarea/ and click on the link for 'Two-Factor Authentication (2FA)' from the account menu page.

2FA is also available for the Hosting Control Panel at www.controlpanellive.net by editing your account profile and for Mailboxes through the webmail service at www.webmaillive.net where 2FA can be enabled through the settings page for the mailbox.



Changes to the VPN Service

12 January 2023, in Cloud Servers, Dedicated Servers, Colocation Services

The VPN Service that Dedicated and Hyper-V Cloud Server customers use to connect to their server desktops using RDP is being replaced with a new VPN Service.


Retirement date of pervious VPN Service:

1st March 2023


Service Impact:

Once the old VPN Service is retired, customers will need a new configuration file to connect to the new VPN service to connect to their servers desktop. 


Reason:

The new VPN server has much better throughput for VPN connections as it uses hardware encryption with the Intel QuickAssist Technology (QAT).


What you need to do:

If you are using the VPN Service to connect to your server's desktop, please get in touch with support at www.webwiz.net/support for your new VPN configuration file before the 1st of March 2023.




Windows Server Updates - January 2023

11 January 2023, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers, Hyper-V Servers and Managed Dedicated Servers during the times below.

Start of work - At-risk period:
Start Date: 12th January 2023

End of work - At-risk period:
Risk End Date: 13th January 2023

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
After updates are applied, servers will need to be rebooted, causing a short service interruption lasting between 1 and 4 minutes for each server.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues. After testing the latest updates, we roll out Windows updates to all Web Wiz Managed Windows Servers.



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