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Web Wiz Network Announcements


RapidSSL Certificate Price Increase

16 November 2020, in Shared Hosting

The price of RapidSSL Certificates will be rising to 34.95 + VAT per year, due to increased prices since DigiCert took over RapidSSL and higher costs bought about from additional validation requirements

While we understand that price increases are never desirable customers are welcome to change to Comodo PositiveSSL Certificates which remain at 29.95 + VAT.

If customers wish to change to Comodo PositiveSSL please contact support, and we will happily update your account.



Emergency Fibre Maintenance - 14th November 2020

13 November 2020, in Network, Data Centre

We have received today notification from one of our fibre suppliers of emergency maintenance that will affect our CenturyLink / Level 3 transit to our Bournemouth Data Centre. 

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start of work - At Risk period:
Start Date: 14th November 2020 Start Time: 07:30

End of work - At Risk period:
Risk End Date: 4th November 2020 Risk End Time: 19:00

Service Impact:
No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Reason:
Emergency works taking place on our provider's fibre platform. They are required to alter our fibre due to power development works happening within the area, they will be moving the fibres so that they are out of scope from this work.



Windows Server Updates - November 2020

11 November 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 12th November 2020

End of work - At Risk period:
Risk End Date: 13th November 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Windows Server Updates - October 2020

14 October 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 15th October 2020

End of work - At Risk period:
Risk End Date: 16th October 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Data Centre Fibre Outage

22 September 2020, in Network, Data Centre

Our Virgin Media fibre circuits to our Bournemouth Data Centre have loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuits has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 19:10
Connectivity has been restored and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes. 



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