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Web Wiz Network Announcements


UPS, AMF, ATS and Generator Load Testing - July 2021

22 July 2021, in Data Centre

As part of Web Wiz planned and preventative maintenance regime we will be carrying out load testing on the Uninterruptible Power Supplies (UPS), Automatic Mains Failure (AMF), Automatic Transfer Switching (ATS) and Neutral Gas Powered Generator Systems at our Data Centre.

During the test period, the UPS systems will take the full load of the Data Hall while the Generator comes online and the AMF moves the facility to Generator Power.  

The Generator will take the full load of the facility for a 20 minute period, once the test is completed power to our facility will return to our usual mix of Solar, Battery, and Utility Power.

Automatic Transfer Switching (ATS) will move rack power from "A" to "B" Power Feeds before returning each Rack to "A" Power Feeds.

At-risk period:
Start Date: 28th July 2021

Times work will be carried out:
Start Time: 08:00 GMT
End Time: 08:20 GMT

Service Impact:
No impact to services is expected.

Reason:
This routine maintenance is essential to ensure that the UPS, Generator and Automatic Switching systems work as intended and are able to provide power to our Data Centre in the unlikely event of a Power Outage.



Windows Server Updates - July 2020

14 July 2021, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 15th July 2021

End of work - At-risk period:
Risk End Date: 16th July 2021

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Windows Server Out-Of-Band Update - July 2021

07 July 2021, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 8th July 2021

End of work - At-risk period:
Risk End Date: 9th July 2021

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft have released an out-of-band update to fix security vulnerabilities that are being exploited in the wild.



Closure of StorageVault Service

05 July 2021, in Shared Hosting

We wish to inform customers that we will be closing our StorageVault Service on the 8th October 2021.

When we introduced our free StorageVault Service in 2007, Cloud Storage did not exist and was a convenient way for our customers to store non-website files and backups in the Cloud.

With numerous free Cloud Storage solutions now available, including Google Drive, Microsoft OneDrive, and Apple iCloud, with integration into operating systems for easy use, our ageing StorageVault service is rarely used. Therefore we feel it is time to retire the service.

From today (5th July 2021), the StorageVault has been placed into a 'read-only' service allowing customers to download files stored on the service but not upload any new or modified files.

On the 8th October 2021 the StorageVault service will be closed and any files and data on the service will be deleted.

For customers that are still storing files on our StorageVault Service, please ensure that you download your data before 8th October 2021.



Transit Provider, Lumen Planned Works - 26th to 27th June 2021

18 June 2021, in Network, Data Centre

One of our transit providers, Lumen (CenturyLink) has notified us of maintenance taking place at their POP in Telehouse North, London.


We do not anticipate services will be affected during this time. Network traffic will be carried by our other transit providers, Cogent and Telia at their POP's in London and Slough, during the planned works.


Start of work - At-Risk period:

Start Date: 26th June 2021 Start Time: 17:00 BST


End of work - At-Risk period:

Risk End Date: 27th June 2021 Start Time: 08:00 BST


Service Impact:

No impact to live services is expected, and we will maintain network redundancy during the maintenance window.


Reason:

Due to a request by Telehouse to remove all services from a legacy CenturyLink area will be moving from TFM12 to TFM20, this is operationally a joint activity between Lumen and Telehouse. External Splicing to take place on at East India Dock Rd.




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