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Web Wiz Network Announcements


Windows Server Updates - April 2021

14 April 2021, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 15th April 2021

End of work - At-risk period:
Risk End Date: 16th April 2021

Times work will be carried out:
Start Time: 05:00 BST
End Time: 8:30 BST

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Fibre Circuit Planned Engineering Works - 12th to 13th April 2021

22 March 2021, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We want to inform customers that SSE will carry out Planned Engineering Works that will affect one of our fibre circuits to our Data Centre between 12th April 2021 17:00 and 13th April 2021 08:00 BST.

Services will not be affected during this time as all traffic will be automatically routed over alternative fibre circuits.

There will be no interruption to services, but there will be reduced resilience during the period.

Start of work - At-Risk period:
Start Date: 12th April 2021 Start Time: 17:00 BST

End of work - At-Risk period:
Risk End Date: 13th April 2021 Start Time: 08:00 BST

Service Impact:
No impact to live services is expected. Services should be considered at risk during the period due to the loss of resilience. 

Reason:
SSE is carrying Planned Engineering Works as the cable needs to be diverted due to a housing development being built. The cable will be cut at the beginning of the outage window and SSE anticipate that the full requested window will be required, this is due to the fibre count of the cable.



Windows Server Updates - March 2021

11 March 2021, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 12th March 2021

End of work - At-risk period:
Risk End Date: 13th March 2021

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Removal of Direct RDP Connections to Servers

09 March 2021, in Cloud Servers, Dedicated Servers, Colocation Services

RDP, or the Remote Desktop Protocol, is one of the main protocols used for remote desktop sessions to servers.

As many of you may be aware, RDP is vulnerable to several types of attacks, such as, on-path attacks, brute force password, credential stuffing, Bluekeep, and linked to malware ransomware infections on servers.

We are moving to RDP over an encrypted VPN to protect customers servers and will shut off direct RDP connections by May 2021.

For customers who wish to manage their servers using RDP please contact support to request VPN configuration settings.




Fibre Circuit Planned Engineering Works - 18th February 2021

11 February 2021, in Network, Data Centre

We want to inform customers that Juice will carry out planned maintenance that will affect one of our Fibre Circuits to our Data Centre overnight on the 18th of February.

Services will not be affected during this time as all traffic will be automatically routed over alternative Fibre Circuits.

Start of work - At-Risk period:
Start Date: 18th February 2021 Start Time: 21:00

End of work - At-Risk period:
Risk End Date: 19th February 2021 Start Time: 08:00

Service Impact:
No impact to live services is expected. Services should be considered at risk during the period due to the loss of resilience. 

Reason:
Juice is performing various resilience checks on their core network that could cause short periods of instability. To avoid any connectivity issues for our customers, we will not route traffic over their network overnight.



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