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Data Centre Fibre Outage

11 August 2020, in Network, Data Centre, Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuit has automatically rerouted, but we are having reports that a small number of customers are not able to reach our network at this time.

Loss of Connectivity
We have received reports from some customers that they were unable to connect to our network and we observed a 25% drop in traffic levels.  

The issue was traced to routing problem with an one of our upstream providers that only became apparent due to the fibre connectivity issue and has now been resolved.

The upstream provider has assured us they will be fully investigating and adding additional motoring to ensure the issue does not occur again. 

We would like to apologise to any customers affected.

Updated 19:48
Virgin Media are presently investigating the loss of connectivity with one of our fibres. Traffic to our network has been routed via a secondary fibre.  There is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 22:01
We have received an update that the fibre circuit issue is caused by a power outage at Virgin Media's local exchange which they suspect is due to the heatwave. 

Update 12th August 08:55
The Virgin Media Fibre Circuit has been stable since 21:41 last night. Currently we are not routing traffic over the circuit as we wish to monitor the circuit. There is no impact to service at this time.

Update 14:45
Virgin Media have confirmed they have mitigated the problem and we have observed a stable connection on the fibre since 21:41 yesterday. Traffic is now being routed over the effected fibre circuit and our service is back to full resilience.  

We would like to apologise to any customers affected.



Data Centre Fibre Outage

21 April 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried on the circuit has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 13:33
The connectivity has been restored to the fibre circuit and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes. 



Power Distribution Units (PDU) Replacement - 29th Jan 2020

28 January 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out work to replace all our Eaton PDU's in our Data Centre with APC PDU's.

Start of work - At Risk period:
Start Date: 29th January 2020 June 2020 Start Time: 05:45

End of work - At Risk period:
Risk End Date: 29th January 2020 June 2020 Start Time: 07:00

Service Impact:
Some Servers and Network Equipment will need to be powered down for up to 5 minutes during the maintenance window.

Reason:
Eaton PDU's have proven to be unreliable and we are therefore as a precaution replacing all our Eaton PDU's with APC PDU's which have built in redundancy and a better proven track record for reliability.



Windows Server Updates - August 2019

14 August 2019, in Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out Windows Updates to our Windows Shared Hosting Servers, Cloud Servers, Managed Dedicated Servers and Hyper-V Hardware Nodes during the times set out below.

Start of work - At Risk period:
Start Date: 15th August 2019

End of work - At Risk period:
Risk End Date: 17th August 2019

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers and Hardware Nodes will need to be rebooted after updates are applied effecting all services.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

This months update is particularly important as there is a zero day wormable exploit to the Remote Desktop Services (RDP). This vulnerability is pre-authentication and requires no user interaction! If you have your own server you should run windows updates immediately.



Changes to VAT - 1st July 2019

22 June 2019, in Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

New rules to simply VAT within the EU came into force in January 2019.

Under the new rules we no-longer need to charge VAT at the rate set in the customers own EU Country and instead charge VAT at the UK rate of 20%.

As of the 1st July Web Wiz Ltd. will be deregistered from the EU VAT scheme and for customers presently paying VAT, the VAT rate on payments to Web Wiz will change to 20%.

The UK has one of the lower rates for VAT, so for many of our EU customers the changes are good news as it will mean lower payments.

Please note; For our UK customers, VAT registered Business in the EU, and customers outside of the EU there will be no change. 






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