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Removal of Direct RDP Connections to Servers - 11th May 2021

06 May 2021, in Cloud Servers, Dedicated Servers, Colocation Services

RDP, or the Remote Desktop Protocol, is one of the main protocols used for remote desktop sessions to servers.

Attacks on RDP increased by 768% during 2020 and are often a gateway to infecting servers with malware and ransomware. 

As RDP uses the UDP protocol by having RDP available over the public Internet DDoS attackers can send spoofed IP address to a server running RDP which in turn sends data towards the target in a DDoS application attack. 

As previously notified in March 2021, we are moving to RDP over an encrypted VPN to protect customers servers and will shut off direct RDP connections on the 11th May 2021.

For customers who wish to manage their servers using RDP please contact support to request VPN configuration settings.




Removal of Direct RDP Connections to Servers

09 March 2021, in Cloud Servers, Dedicated Servers, Colocation Services

RDP, or the Remote Desktop Protocol, is one of the main protocols used for remote desktop sessions to servers.

As many of you may be aware, RDP is vulnerable to several types of attacks, such as, on-path attacks, brute force password, credential stuffing, Bluekeep, and linked to malware ransomware infections on servers.

We are moving to RDP over an encrypted VPN to protect customers servers and will shut off direct RDP connections by May 2021.

For customers who wish to manage their servers using RDP please contact support to request VPN configuration settings.




Data Centre Fibre Outage

11 August 2020, in Network, Data Centre, Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuit has automatically rerouted, but we are having reports that a small number of customers are not able to reach our network at this time.

Loss of Connectivity
We have received reports from some customers that they were unable to connect to our network and we observed a 25% drop in traffic levels.  

The issue has been traced to routing problem with an upstream provider that only became apparent due to the fibre connectivity issue and has now been resolved.

The upstream provider has assured us they will be fully investigating and adding additional motoring to ensure the issue does not occur again. 

We would like to apologise to any customers affected.

Updated 19:48
Virgin Media are presently investigating the loss of connectivity with one of our fibres. Traffic to our network has been routed via a secondary fibre.  There is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 22:01
We have received an update that the fibre circuit issue is caused by a power outage at Virgin Media's local exchange which they suspect is due to the heatwave. 

Update 12th August 08:55
The Virgin Media Fibre Circuit has been stable since 21:41 last night. Currently we are not routing traffic over the circuit as we wish to continue to monitor. There is no impact to service at this time.

Update 14:45
Virgin Media have confirmed they have mitigated the problem and we have observed a stable connection on the fibre since 21:41 yesterday. Traffic is now being routed over the effected fibre circuit and our service is back to full resilience.  

We would like to apologise to any customers affected.



Data Centre Fibre Outage

21 April 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried on the circuit has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 13:33
The connectivity has been restored to the fibre circuit and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes. 



Power Distribution Units (PDU) Replacement - 29th Jan 2020

28 January 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out work to replace all our Eaton PDU's in our Data Centre with APC PDU's.

Start of work - At Risk period:
Start Date: 29th January 2020 June 2020 Start Time: 05:45

End of work - At Risk period:
Risk End Date: 29th January 2020 June 2020 Start Time: 07:00

Service Impact:
Some Servers and Network Equipment will need to be powered down for up to 5 minutes during the maintenance window.

Reason:
Eaton PDU's have proven to be unreliable and we are therefore as a precaution replacing all our Eaton PDU's with APC PDU's which have built in redundancy and a better proven track record for reliability.



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