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Maintenance Notification: Hardware Firewall Firmware Update

18 December 2025

Summary: We will be performing essential firmware updates to customer hardware firewalls to address a security vulnerability.

Schedule:

  • Start Date/Time: 19th December 2025, 06:00 to 08:00 GMT

  • End Date/Time: 22nd December 2025, 06:00 to 08:00 GMT

Service Impact: Only customers with dedicated hardware firewalls will be affected. During this window, you should expect a brief service interruption of approximately 2 minutes while the firewall reboots to apply the new firmware.

Reason for Work: A vulnerability has been identified in FreeBSD 15, which is used by Netgate Firewalls. To ensure your infrastructure remains secure, we are updating the firmware to a version based on FreeBSD 16, which is unaffected by this vulnerability.





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