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Windows Server Updates - November 2020

11 November 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 12th November 2020

End of work - At Risk period:
Risk End Date: 13th November 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Windows Server Updates - October 2020

14 October 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 15th October 2020

End of work - At Risk period:
Risk End Date: 16th October 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



MySQL Database Upgrades - September 2020

16 September 2020, in Shared Hosting

As previously notified in June, we will be carrying out updates to our Shared Hosting MySQL 5.7 Database Servers to upgrade them to MySQL 8 during September 2020. 

Start of work - At Risk period:
Start Date: 20th September 2020

End of work - At Risk period:
Risk End Date: 28th September 2020

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Each MySQL Database Server will be off-line for between 10 and 20 minutes while it is updated to MySQL 8. 

Customers may need to make changes to their databases and applications that connect to those databases to be compatible with MySQL 8. 

The biggest change is how you authenticate with MySQL 8 Databases. We will be retaining the 'Standard' login for existing MySQL Users to avoid impacting customer services. 

Reason: 
MySQL 5.7 goes End Of Life (EOL) in October 2020 when security updates from Oracle will end.



Windows Server Updates - September 2020

10 September 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 11th September 2020

End of work - At Risk period:
Risk End Date: 11th September 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.




Firmware Update to Hardware Nodes - August to September 2020

26 August 2020, in Shared Hosting, Cloud Servers

We will be updating the firmware on all our Hardware Nodes with our Data Centre that host services for Shared Hosting and Cloud Servers.

Start of work - At Risk period:
Start Date: 27th August 2020

End of work - At Risk period:
Risk End Date: 16th September 2020

Service Impact:
Servers will need to be restarted on redundant nodes while firmware updates are installed. There will be two reboots to servers causing outages of between 15 and 30 sounds for each of the two reboots.

Reason:
Vulnerabilities in Intel CPU's and Intel Management Engine require firmware updates to patch those vulnerabilities to ensure Shared Hosting Servers and Cloud Servers are secure.




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