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Windows Server Updates - August 2020

12 August 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 12th August 2020

End of work - At Risk period:
Risk End Date: 13th August 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Data Centre Fibre Outage

11 August 2020, in Network, Data Centre, Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuit has automatically rerouted, but we are having reports that a small number of customers are not able to reach our network at this time.

Loss of Connectivity
We have received reports from some customers that they were unable to connect to our network and we observed a 25% drop in traffic levels.  

The issue has been traced to routing problem with an upstream provider that only became apparent due to the fibre connectivity issue and has now been resolved.

The upstream provider has assured us they will be fully investigating and adding additional motoring to ensure the issue does not occur again. 

We would like to apologise to any customers affected.

Updated 19:48
Virgin Media are presently investigating the loss of connectivity with one of our fibres. Traffic to our network has been routed via a secondary fibre.  There is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 22:01
We have received an update that the fibre circuit issue is caused by a power outage at Virgin Media's local exchange which they suspect is due to the heatwave. 

Update 12th August 08:55
The Virgin Media Fibre Circuit has been stable since 21:41 last night. Currently we are not routing traffic over the circuit as we wish to continue to monitor. There is no impact to service at this time.

Update 14:45
Virgin Media have confirmed they have mitigated the problem and we have observed a stable connection on the fibre since 21:41 yesterday. Traffic is now being routed over the effected fibre circuit and our service is back to full resilience.  

We would like to apologise to any customers affected.



Windows Server Updates - July 2020

15 July 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to Cloud, Hyper-V and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 16th July 2020

End of work - At Risk period:
Risk End Date: 18th July 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



MySQL Database Upgrades - September 2020

16 June 2020, in Shared Hosting

We will be carrying out updates to our Shared Hosting MySQL 5.7 Database Servers to upgrade them to MySQL 8 during September 2020. 

Start of work - At Risk period:
Start Date: 1st September 2020

End of work - At Risk period:
Risk End Date: 30th September 2020

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Each MySQL Database Server will be off-line for between 10 and 20 minutes while it is updated to MySQL 8. 

Customers may need to make changes to their databases and applications that connect to those databases to be compatible with MySQL 8. 

The biggest change is how you authenticate with MySQL 8 Databases. We will be retaining the 'Standard' login for existing MySQL Users to avoid impacting customer services. 

Reason: 
MySQL 5.7 goes End Of Life (EOL) in October 2020 when security updates from Oracle will end.



SQL Server Database Upgrades - July 2020

16 June 2020, in Shared Hosting

We will be carrying out updates to our Shared Hosting SQL Server 2017 Database Servers to upgrade them to SQL Server 2019 during July 2020

Start of work - At Risk period:
Start Date: 1st July 2020

End of work - At Risk period:
Risk End Date: 14th July 2020

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Each SQL Server Database Servers will be off-line for between 5 and 10 minutes while it is updated to SQL Server 2019.

Customers should not need to make alterations to their database or applications that connect to their SQL Server Databases, but it is advisable to check that your applications are compatible with SQL Server 2019.



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