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Web Wiz Network Announcements


Windows Server Updates - January 2022 #2

17 January 2022, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 18th January 2022

End of work - At-risk period:
Risk End Date: 19th January 2022

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues. Microsoft pulled the updates last week due to reported issues, but have since reinstated them, but with precautions for Hyper-V and Domain Controllers. 



Windows Server Updates - January 2022

12 January 2022, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 13th January 2022

End of work - At-risk period:
Risk End Date: 14th January 2022

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.

Update 13th January 2022 05:30
Microsoft have pulled this months Windows updates due to reported issues. We will therefore not be installing the Windows Server January updates at this time.



Fibre Circuit Planned Engineering Works - 7th to 8th February 2022

11 January 2022, in Network, Data Centre

Neos Networks one of our fibre providers has notified us of maintenance taking place to reroute fibre, which will cause the loss of one of our point-to-point fibre circuits to our Data Centre.


We do not anticipate services will be affected during this time. Any traffic carried over the circuit will be automatically rerouted over alternative fibre circuits.


Start of work - At-Risk period:

Start Date: 7th February 2022 Start Time: 17:00 GMT


End of work - At-Risk period:

Risk End Date: 8th February 2022 Start Time: 08:00 GMT


Service Impact:

No impact to live services is expected, and we will maintain 2N network redundancy during the maintenance window.


Reason:

Neos Networks will be diverting fibre cables away from the scope of civil engineering works as part of a new highway road development scheme in Basingstoke, UK.




Shared Hosting Legacy Pricing and Resource Changes

07 January 2022, in Shared Hosting

At the start of 2020 and completed in May 2021, we began a project to increase connection speeds and improve the reliability of Internet connections to and from our Data Centre. The project included replacing all our point-to-point fibre circuits, so our Data Centre is now connected directly to multiple Internet Exchanges from where we take transit from the three largest global tier one networks. 

At the beginning of the project, the plan was to absorb the project's substantial monthly costs. This was before the Pandemic and the UK leaving the EU (Brexit), which has impacted our daily costs more than anyone could have expected.

In the last six months, we have seen the costs of renewable energy increase from 12 pence a kWh to 34 pence. Due to Brexit, Visa and Mastercard have increased their fees for processing credit cards by up to 480%. At the same time, Microsoft has increased their monthly SPLA licensing to Data Centres by 10%. 

Most of our customers have never seen a price increase, with prices for many services unchanged for over a decade. Regretfully we will need to slightly increase the pricing by 10% for those paying grandfather pricing on our legacy services. These changes will impact the shared hosting services listed below from the 1st of March 2022;

Business Green Web Hosting (Grandfather Pricing) - new price; 4.89/pm - 48.89/yr
Advanced Green Web Hosting (Grandfather Pricing) - new price; 8.41/pm - 84.53/yr
Professional Green Web Hosting (Grandfather Pricing) - new price; 14.24/pm - 142.61/yr
Starter Reseller Web Hosting  (Grandfather Pricing) - new price; 21.94/pm - 219.94/yr
Standard Reseller Web Hosting #1 (Grandfather Pricing)  - new price; 10.94/pm - 109.94/yr
Standard Reseller Green Web Hosting  (Grandfather Pricing) - new price; 16.44/pm - 164.94/yr
Advanced Reseller Green Web Hosting  (Grandfather Pricing) - new price; 32.94/pm - 329.94/yr
Developer Reseller Green Web Hosting  (Grandfather Pricing) - new price; 65.94/pm - 659.94/yr

The legacy add-on, 'Premium Mailboxes Upgrade (2,000MB Mailboxes)', will rise to 5.95/pm and 59.95/yr due to increased costs of providing email services, including redundancy and nightly on-site/off-site backups. If you are affected and only have one or two larger mailboxes, please contact support to find out about moving to our Email Hosting Packages. 

If you require further information or would like your account reviewed to see if you can be moved to a more affordable hosting package, don't hesitate to get in touch with support by raising a support ticket at; www.webwiz.net/support

The Developer Reseller Green Web Hosting  (Grandfather Pricing) comes with resources levels that are no longer sustainable and from today will be limited to 100 websites and 500 mailboxes.

There is no good time to make these types of changes, especially as the costs of everything seems to be increasing. This is the second time in 20 years we have increased pricing for shared hosting services, and the decision has not been taken lightly, we hope that the small price increases are acceptable to customers. 



Microsoft SPLA License 10% Price Increase - January 2022

05 January 2022, in Cloud Servers, Dedicated Servers

Microsoft has informed us today that they have increased UK prices for Service Providers Licensing by 10% starting from January 2022. 

Microsoft's SPLA licensing is paid monthly for license usage over the previous month. This means that any price changes to SPLA licensing have an immediate effect. 

With the Windows Cloud and Dedicated Servers the Microsoft Licensing is a one to one relationship with customers. This, unfortunately, means that we will need to pass on the Microsoft price increase to our Cloud and Dedicated Servers Customers. 

For Windows Cloud and Dedicated Servers Customers, you will see the following price change starting from January 2022. 

Microsoft Windows Server Standard SPLA License - 21.95 per month - 263.40 per year
Microsoft Windows Server Datacenter SPLA License - 129.9 per month - 1559.40 per year
Remote Desktop Services L/SA SAL - 8.64  per month 



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