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Web Wiz Network Announcements


Windows Server Updates - January 2021

13 January 2021, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At-risk period:
Start Date: 14th January 2021

End of work - At-risk period:
Risk End Date: 15th January 2021

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



UPS, AMF, ATS and Generator Load Testing - January 2021

06 January 2021, in Data Centre

As part of Web Wiz planned and preventative maintenance regime we will be carrying out load testing on the Uninterruptible Power Supplies (UPS), Automatic Mains Failure (AMF), Automatic Transfer Switching (ATS) and Neutral Gas Powered Generator Systems at our Data Centre.

During the test period, the UPS systems will take the full load of the Data Hall while the Generator comes online and the AMF moves the facility to Generator Power.  

The Generator will take the full load of the facility for a 20 minute period, once the test is completed power to our facility will return to our usual mix of Solar, Battery, and Utility Power.

Automatic Transfer Switching (ATS) will move rack power from "A" to "B" Power Feeds before returning each Rack to "A" Power Feeds.

At-risk period:
Start Date: 12th January 2021

Times work will be carried out:
Start Time: 08:00
End Time: 08:30

Service Impact:
No impact to services is expected.

Reason:
This routine maintenance is essential to ensure that the UPS, Generator and Automatic Switching systems work as intended and are able to provide power to our Data Centre in the unlikely event of a Power Outage.



Christmas Opening Times - December 2020

23 December 2020

As a 24/7/365 company, Web Wiz Support Services team will operate our normal out-of-hours procedure over the festive period with Engineers monitoring all systems night and day to ensure there are no outages.   

Most Business wind down over the festive period and we therefore only receive a handful of support tickets during this time, but we still aim to be here if you need us while balancing time off for staff to spend with families during this time of year. 

This year, our staff have worked through the pandemic since March, and therefore will be giving staff a well-deserved break. We will be offering an out-of-hours service only between Christmas Eve and Tuesday 29th December.

If you need to contact us for any reason, we will be open at the following times during the festive period.      

Thursday 24th December  
Normal Hours
Christmas DayClosed
Boxing DayClosed
Sunday 27th December  
Closed 
Monday 28th DecemberClosed
Tuesday 29th December8:00 10:00
Wednesday 30th December8:00 10:00
Thursday 31st December  
8:00 10:00
New Years DayClosed
Monday 4th JanuaryNormal Hours

We will not be operating our sales phone lines over the festive period this year.

We would like to wish all our customers a Good Christmas and a Happy New Year.



Emergency Fibre Maintenance - 10th December 2020

09 December 2020, in Network, Data Centre

We have received a last-minute notification from one of our fibre suppliers of emergency maintenance that will affect our Virgin Media circuit to our Bournemouth Data Centre overnight.  

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start of work - At-Risk period:
Start Date: 10th December 2020 Start Time: 00:00

End of work - At-Risk period:
Risk End Date: 10th December 2020 Start Time: 06:00

Service Impact:
No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Reason:
As often the case with Virgin Media the only information provided is they need to carry out Emergency Planned Engineering Works (PEW) on the circuit.



Windows Server Updates - December 2020

09 December 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 10th December 2020

End of work - At Risk period:
Risk End Date: 11th December 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



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