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Data Centre Loss of Fibre Circuit

10 May 2022, in Network, Data Centre

We are currently experiencing an outage on our Neos fibre circuit between our Bournemouth Data Centre and Tele House North .

This would have caused a momentary blip for those connecting to our Data Centre over this circuit while traffic moved over to our other circuits.

Customers should not consider the service at risk as we retain 2N redundancy to our Data Centre over our other fibre circuits at this time.

We have raised a ticket with the supplier and await their updates.

Update 15:45 BST
We would be shutting down the Neos fibre circuit in 15 minutes for planned engineering works by Neos Network on the circuit. Please see notification at the link below;

https://status.webwiz.net/network-announcements/neos-fibre-circuit-planned-engineering-works-10th-to-11th-may-2022_post711.html

As the circuit is presently down we are going to bring forward the maintenance window and place the circuit in to a shut down state now till tomorrow morning at 08:00 BST.

Traffic on the circuit has already rerouted to our other fibre circuits and we will maintain 2N network redundancy during the maintenance window.

Update 23:30 BST
Service has now been restored. One of the circuits multiplexer cards had become faulty and was replaced by Neos Networks. The replacement of the faulty part resolved the issue. 



Neos Fibre Circuit Planned Engineering Works - 10th to 11th May 2022

19 April 2022, in Network, Data Centre

Neos Networks, one of our fibre providers, has notified us of maintenance taking place between our Bournemouth Data Centre and Telehouse North, London.


Start of work - At-Risk period:

Start Date: 10th May 2022 Start Time: 16:00 BST


End of work - At-Risk period:

Risk End Date: 11th May 2022 2021 Start Time: 08:00 BST


Service Impact:

We do not anticipate services will be affected during this time and we will maintain 2N network redundancy during the maintenance window.


Reason:

Neos Networks are completing fibre splicing activities to allow increased capacity and more resilient network




Neos Fibre Circuit Planned Engineering Works - 28th to 29th April 2022

19 April 2022, in Network, Data Centre

Neos Networks, one of our fibre providers, has notified us of maintenance taking place between our Bournemouth Data Centre and Telehouse North, London.


Start of work - At-Risk period:

Start Date: 28th April 2022 Start Time: 16:00 BST


End of work - At-Risk period:

Risk End Date: 29th April 2022 2021 Start Time: 08:00 BST


Service Impact:

We do not anticipate services will be affected during this time and we will maintain 2N network redundancy during the maintenance window.


Reason:

Neos Networks are completing fibre splicing activities to allow increased capacity and more resilient network.




Transit Provider, Lumen Planned Works #2 - 25th to 26th April 2022

01 April 2022, in Network, Data Centre

One of our transit providers, Lumen has notified us of maintenance taking place in Telehouse North, London, UK that will affect routing to our Data Centre.


Start of work - At-Risk period:

Start Date: 25th April 2022 Start Time: 17:00 BST


End of work - At-Risk period:

Risk End Date: 26th April 2022 2021 Start Time: 08:00 BST


Service Impact:

We do not anticipate services will be affected during this time. Traffic to our Data Centre is routed using three tier 1 transit providers, and traffic will be carried by our other transit providers during the period allowing us to retain redundancy throughout. 


Reason:

Lumen intends to carry out internal maintenance within its network. The nature of this work is to perform a Network Element firmware upgrade. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.




Transit Provider, Lumen Planned Works #1 - 20th to 21st April 2022

01 April 2022, in Network, Data Centre

One of our transit providers, Lumen has notified us of maintenance taking place in Telehouse North, London, UK that will affect routing to our Data Centre.


Start of work - At-Risk period:

Start Date: 20th April 2022 Start Time: 17:00 BST


End of work - At-Risk period:

Risk End Date: 21st April 2022 2021 Start Time: 08:00 BST


Service Impact:

We do not anticipate services will be affected during this time. Traffic to our Data Centre is routed using three tier 1 transit providers, and traffic will be carried by our other transit providers during the period allowing us to retain redundancy throughout. 


Reason:

Lumen intends to carry out internal maintenance within its network. The nature of this work is to perform a Network Element firmware upgrade. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.




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