Network

We have received a last-minute notification from one of our fibre suppliers of emergency maintenance that will affect our Virgin Media circuit to our Bournemouth Data Centre overnight.  

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start Date: 10th December 2020 Start Time: 00:00

Risk End Date: 10th December 2020 Start Time: 06:00

No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

As often the case with Virgin Media the only information provided is they need to carry out Emergency Planned Engineering Works (PEW) on the circuit.

We have received today notification from one of our fibre suppliers of emergency maintenance that will affect our CenturyLink / Level 3 transit to our Bournemouth Data Centre. 

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start Date: 14th November 2020 Start Time: 07:30

Risk End Date: 4th November 2020 Risk End Time: 19:00

No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Traffic that would have been carried over the circuits has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Traffic that would have been carried over the circuit has automatically rerouted, but we are having reports that a small number of customers are not able to reach our network at this time.

We have received reports from some customers that they were unable to connect to our network and we observed a 25% drop in traffic levels.  

The issue was traced to routing problem with an one of our upstream providers that only became apparent due to the fibre connectivity issue and has now been resolved.

The upstream provider has assured us they will be fully investigating and adding additional motoring to ensure the issue does not occur again. 

We would like to apologise to any customers affected.

Virgin Media are presently investigating the loss of connectivity with one of our fibres. Traffic to our network has been routed via a secondary fibre.  There is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

We have received an update that the fibre circuit issue is caused by a power outage at Virgin Media's local exchange which they suspect is due to the heatwave. 

The Virgin Media Fibre Circuit has been stable since 21:41 last night. Currently we are not routing traffic over the circuit as we wish to monitor the circuit. There is no impact to service at this time.

Update 14:45
Virgin Media have confirmed they have mitigated the problem and we have observed a stable connection on the fibre since 21:41 yesterday. Traffic is now being routed over the effected fibre circuit and our service is back to full resilience.  

We would like to apologise to any customers affected.

Traffic that would have been carried on the circuit has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

The connectivity has been restored to the fibre circuit and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes.