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Emergency Fibre Maintenance - 10th December 2020

09 December 2020, in Network, Data Centre

We have received a last-minute notification from one of our fibre suppliers of emergency maintenance that will affect our Virgin Media circuit to our Bournemouth Data Centre overnight.  

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start of work - At-Risk period:
Start Date: 10th December 2020 Start Time: 00:00

End of work - At-Risk period:
Risk End Date: 10th December 2020 Start Time: 06:00

Service Impact:
No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Reason:
As often the case with Virgin Media the only information provided is they need to carry out Emergency Planned Engineering Works (PEW) on the circuit.



Emergency Fibre Maintenance - 14th November 2020

13 November 2020, in Network, Data Centre

We have received today notification from one of our fibre suppliers of emergency maintenance that will affect our CenturyLink / Level 3 transit to our Bournemouth Data Centre. 

Traffic that would be carried over the circuit will be rerouted and there will be no impact to service, however service should be considered at risk due to the loss of resilience.

Start of work - At Risk period:
Start Date: 14th November 2020 Start Time: 07:30

End of work - At Risk period:
Risk End Date: 4th November 2020 Risk End Time: 19:00

Service Impact:
No impact on the live services is expected, however service should be considered at risk due to the loss of resilience. 

Reason:
Emergency works taking place on our provider's fibre platform. They are required to alter our fibre due to power development works happening within the area, they will be moving the fibres so that they are out of scope from this work.



Data Centre Fibre Outage

22 September 2020, in Network, Data Centre

Our Virgin Media fibre circuits to our Bournemouth Data Centre have loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuits has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 19:10
Connectivity has been restored and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes. 



Data Centre Fibre Outage

11 August 2020, in Network, Data Centre, Domain Registration, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried over the circuit has automatically rerouted, but we are having reports that a small number of customers are not able to reach our network at this time.

Loss of Connectivity
We have received reports from some customers that they were unable to connect to our network and we observed a 25% drop in traffic levels.  

The issue was traced to routing problem with an one of our upstream providers that only became apparent due to the fibre connectivity issue and has now been resolved.

The upstream provider has assured us they will be fully investigating and adding additional motoring to ensure the issue does not occur again. 

We would like to apologise to any customers affected.

Updated 19:48
Virgin Media are presently investigating the loss of connectivity with one of our fibres. Traffic to our network has been routed via a secondary fibre.  There is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 22:01
We have received an update that the fibre circuit issue is caused by a power outage at Virgin Media's local exchange which they suspect is due to the heatwave. 

Update 12th August 08:55
The Virgin Media Fibre Circuit has been stable since 21:41 last night. Currently we are not routing traffic over the circuit as we wish to monitor the circuit. There is no impact to service at this time.

Update 14:45
Virgin Media have confirmed they have mitigated the problem and we have observed a stable connection on the fibre since 21:41 yesterday. Traffic is now being routed over the effected fibre circuit and our service is back to full resilience.  

We would like to apologise to any customers affected.



Data Centre Fibre Outage

21 April 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried on the circuit has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 13:33
The connectivity has been restored to the fibre circuit and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes. 



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